Technical Consultancy

We have extensive hands-on and tool specific technical support expertise. We work with stakeholders to enhance internal capability or provide interim capacity. Our related technical and management consultancy experience allows us to help clients to maximise the return on investment from technical capability in a project or programme specific context.

Our skill set includes (click to find out more):

We can design, implement and deploy service monitoring toolsets. Specific experience includes Interlink Business Enterprise Server (BES), Microsoft System Center Operations Manager (SCOM).
We offer end to end technical requirements elicitation. Our team can engage with service owners to define hardware, software, OS processes and services, stakeholders and produce meaningful service maps.
We work with internal and external stakeholders to define suitable incident categories, workflow, escalation channels, and support structures. We can then translate these processes into effectively configured service desk tools. Specific experience includes design, configuration deployment and administration of BMC Remedy.
Technical knowledge is essential when implementing effective IT solutions to organisational requirements. We have capability to engage with in house resource to realise project deliverables, and support legacy and new systems.

We recognise that service requirements and operational needs vary within organisations at different times.

Contact us to find out how we can put together a package that meets your needs.